Start with the bottleneck in your restaurant, then test the whole order journey. The commercial figures below are in New Taiwan dollars (TWD) and describe the Taiwan service; they are not overseas pricing.
Does a small restaurant need QR ordering?
Look at the problem first: waiting customers, repeated transcription, or misunderstood meal options. If kitchen capacity is already the constraint, another ordering channel will not fix it. Map peak-hour ordering, acceptance, and preparation separately.
Can we keep existing POS and printing equipment?
Provide the POS brand and version, printer model, and network layout. OneAge tests customer-owned equipment on site. A compatible printer qualifies for a TWD 5,000 installation credit; an Android tablet can qualify for another TWD 5,000, and both can apply. With the illustrative installation fee of TWD 21,000, both credits reduce it to TWD 11,000. Existing POS integration requires separate confirmation.
Do customers and staff need an app?
Customers scan a QR code and order in their browser without downloading an app. The merchant device needs the app. An APK download link is supplied after ordering, and future versions are provided at the same download location.
What if someone cannot scan or has no phone battery?
Staff can enter an order on the merchant tablet. Check the table number and already submitted items first so assistance does not duplicate an order being placed on a customer’s phone.
How are sets, extras, sweetness, and ice levels handled?
Test the actual menu: a required main course, a drink surcharge, or a maximum of two toppings. Confirm required choices, limits, and price changes, then check how notes appear on the kitchen ticket.
What about sold-out items, additions, and cancellations?
Agree who updates availability, whether additions produce a separate ticket, and who can cancel or edit. Test an initial order, an addition, and one canceled item at the same table; the front desk, kitchen, and final total should reconcile.
Does submitting an order mean it is paid?
No. Submitted, accepted, and paid are distinct states. Counter settlement and online payment need different workflows. Confirm supported payment methods, failures, and refunds separately. Staff should rely on confirmed administration records rather than a customer’s screen alone.
Can a mobile hotspot help during a network outage?
Yes: connect the merchant tablet to a phone hotspot and resume when connectivity returns. Mobile data and the system service must be working; this is not offline ordering and does not resolve a service outage. For an unresponsive printer, also check power, connection, and job status, then reconcile orders.
Can fees change, and how does midyear billing work?
The guide currently states TWD 630 per month including tax. Prices can change; TWD 21,000 is an installation example, not a permanently fixed fee. The annual cycle settles on January 1, with midyear contracts billed through December 31. Eligible three-month trials are billed after the trial. Partial months use monthly fee ÷ actual days in that month × billable days: 630 ÷ 31 × 30 ≈ TWD 609.68, subject to final confirmation. Additional free days follow the individual agreement.
Can several phones share one ordering session?
Yes. OneAge supports simultaneous ordering and real-time synchronization. Once one participant completes checkout, the other carts in that session are cleared and cannot check out again. Confirm all selections before checkout, and still distinguish order submission, acceptance, and payment status.
Do we enter the menu ourselves?
Initial onboarding includes a free menu import. Prepare items, prices, sets, and extra-option rules for checking. Merchants can later edit the menu and use JSON import/export. Further imports or edits performed by OneAge require separate scope and fee confirmation.
Can it issue invoices, and does application time use up the trial?
The Taiwan service supports invoice issuance with an additional 5.5 cm printer purchase. Certificate application takes approximately 14 days. Certificate and third-party payment applications are completed before merchant testing and formal use; waiting time does not consume the trial or formal usage period. Payment approval has its own timeline and is not guaranteed within 14 days.
When does the three-month trial begin?
It starts on the first day the equipment is delivered and formal use is enabled, after required applications and merchant testing. For a February 2 start, billing at TWD 630 per month begins after the trial ends on May 2, with partial months prorated. A second agreement is signed during the second trial month for the paid period through December 31. No system monthly fee is charged during the trial.
Is an upfront payment required for the free trial?
Yes. “Three months free” waives the system monthly fee, while the installation fee is paid upfront. At the example fee, payment is TWD 21,000, or TWD 11,000 when both tested equipment credits apply. Trial equipment is primarily one printer and one tablet; additional printers and the invoice printer are extra purchases.
Can we get a refund during the trial?
During the three-month trial, merchants may request a full refund of the installation fee actually paid: TWD 21,000 or TWD 11,000 after credits in the examples. Return the machines, products, equipment, and consumables supplied by OneAge. OneAge handles returns on site; distant merchants mail them back at their own shipping cost. Equipment damage compensation is deducted from the refund.
What happens if trial equipment is damaged?
Any damage to OneAge-provided equipment, including obvious exterior damage, cracks, or clear misuse marks, requires full compensation per device: TWD 10,000 for a printer and TWD 15,000 for a tablet, rather than a percentage of repair cost. The compensated device stays with the merchant. Compensation is deducted from refundable amounts and any shortfall is paid separately. If both devices are damaged, TWD 25,000 minus a TWD 21,000 refund leaves TWD 4,000 due; against TWD 11,000, the shortfall is TWD 14,000.
Before you start
- Prepare the complete menu and option rules.
- List POS, printer, tablet, and network details.
- Test additions, cancellations, settlement, and connectivity failures.
- Confirm current written pricing, trial dates, credits, and return terms.
Your next step
Bring your menu and peak-hour workflow. We can check equipment compatibility and the current agreement before deciding how to introduce ordering to your restaurant.
OneAge ordering system · Contact us
Features, third-party support, fees, and delivery scope are subject to assessment and the current agreement.
Further reading
Entering the same data twice? What it takes to connect two systems
References and example assumptions
References follow the Traditional Chinese edition. Numerical scenarios illustrate calculation methods; they are not customer results, service quotes, or guarantees. Monetary examples are in New Taiwan dollars (TWD). Cover images illustrate service concepts.